Faulty Goods

Please call DRS Industries Customer Service on (02) 9773 4116 to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, DRS Industries will arrange to pick up the faulty goods. Depending on the nature of the fault, DRS Industries will arrange a repair, exchange or refund. DRS Industries reserves the right to use their nominated courier for returned goods. Proof of purchase will be required.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.